A First-Aid Kit for Handling Conflict
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Friedrich Glasl has worked with conflict resolution in companies, schools and communities for over 30 years. Confronting Conflict is authoritative and modern, containing new examples, exercises, theory and techniques. The tools Glasl offers are techniques for analyzing the symptoms of the conflict, ways of understanding how temperaments affect conflicts and what can be done about it, how to acknowledge that a conflict exists and then how to lessen it, and practice in developing considerate confrontation. This is a powerful tool chest which if worked with will lead to greater harmony within groups and families. Recommended.